How to order videos from our website.
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This page was last updated August 11, 2026.
PLEASE READ THIS PAGE ALL THE WAY THROUGH.
IF YOU DON'T YOU WILL HAVE PROBLEMS ORDERING!
To order videos on download from our website you will first need to Create a Free Account
Should you experience any problems signing into your account or do not receive a confirmation email please contact us and we will assist you.
We will also send you a welcoming message within 24 hours through our private messaging system.
Next, you will need to fund your account by adding credit to your account. If you attempt to order any items without first funding your account you will
receive a message stating that Purchases are not available at this time.
You can securely place funds onto your account using your credit or debt card using the secure payment link below.
You can fund your account in any amount you want and add additional funds to your account anytime you want.
Please be SURE that you always use this link to add credit to your account as trying to add credit through your account will fail and you will again get a "Purchases are not available at this time" message.
Feeling like you already know all there is to know and are ready to start buying videos without reading further?.
Good Luck with that because you're likely going to need it as there is still much for you to know.
So before you start acting like a kid in an eye candy store (We know it's tempting)
Do yourself a favor, and keep reading and save yourself some time and frustration in the long run.
When purchasing credit for your account please make certain that you enter your email address correctly and that it is the email address associated with your account.
It's really easy to accidentally transpose letters in your email address (Such as Gmail as Gmil.com) so please double check your email address is correct before you add funds as we will have no way to contact you if it's a non existent email address.
If you use G-Pay make sure that your G-Pay email address matches the email used to create your free account.
If the emails don't match we will have no way to credit your account until you reach out to us to provide either the email for your account or your username.
You will have to do this EVERY TIME that you submit an order with the wrong email address.
If you're filling out the order form and not using G-Pay, please make sure your PC or Device is not auto filling with an email address that does not match your account.
If you get some sort of Error Code when trying to process a payment we recommend that you shut down and restart your PC or Device and try again. We also recommend using the CHROME browser if you still get Error messages.
DO NOT OPEN MULTIPLE ACCOUNTS AS THIS MAY CAUSE A CREDIT TO BE ADDED TO THE WRONG ACCOUNT, WHICH CANNOT BE REVERSED.
The charge to your card will appear as R. Butcher Products on your statement.
Please note that we do not offer refunds for any reason.
Please note that the credit is NOT immediately added to your account as we have to manually add the credit to your account.
This process can take as little as a few minutes and as long as 12 hours depending on the time of day you place your order and how many customers have pending orders in front of you.
Please do not contact us right after purchasing credit with the expectation that the credit is immediately placed onto your account as that WILL delay the crediting of your account (Guaranteed!).
Generally we are available to credit your account during the following hours.
Daily 10am to 11pm
Please note these times are based on Pacific Standard Time as we are based in California.
If you order within the the times listed above, you can generally expect your account to be credited inside of these hours and often within an hour.
However, crediting an account within an hour is not guaranteed as we do not monitor the store every minute of every day.
Please note that speed of which one credit is added to your account is entirely independent from another.
If you order outside of the times listed above, this is when it may take up to 12 hours to process the credit your account.
We very much recommend that you always keep extra funds on your account so that you can purchase items on demand whenever you wish instead of having to wait for the funds to be credited to your account.
Please note: Credits are filled in the order received except for orders of $10 or less which are given the lowest priority and are often filled after 10PM PST.
You will receive a message through our direct messaging system alerting you that your account has been credited.
If you are signed onto your account you'll see a notification like this in the upper right corner of our website.
You can also see your messages using this LINK. You must be signed into your account to see your messages.
If you have not received notification that your account has been credited after 12 hours please contact us ONLY at RockinRoxannevideos@gmail.com or via our direct messaging system from your account.
DO NOT email us from your payment receipt as we likely will not get it and this will only serve to delay the crediting of your account further.
Once we've credited your account you can instantly purchase and have instant access to any video(s) you wish up to the amount of credit you've placed on your account.
We do very much recommend that you download all purchases to your PC or device to safeguard them.
OTHER WAYS TO PAY:
We can also manually run your card if you prefer. To have us manually run your card use our direct messaging system and send us a message
with the amount you want credited to your account with your card number, expiration date and CCV code.
Once we've manually charged your card we will place the amount of credit you want onto your account and notify
you via our direct message system once we've credited your account.
Should you have any questions about ordering not addressed here, or if you need help using our direct messaging system please contact us at RockinRoxannevideos@gmail.com
THE FOLLOWING IS ONLY INTENDED FOR THOSE WHO DIDN'T READ TO THIS POINT BEFORE NOW AND ARE CURRENTLY EXPERIENCING PROBLEMS.
We pride ourselves on offering great customer service and want your purchasing experience to always be a smooth and pleasant one, but we cannot do that if you don't follow the instructions on this page.
Therefore, if you contact us shortly after placing an order telling us that the credit isn't on your account yet, this tells us that you have not followed our instructions at the top of this page to read this page entirely through. As a result, your failure to have followed these instructions, slows down our ability to timely credit accounts because we have to take time out to politely remind you to read this page.
To help ensure this will not happen a second time and to make up for the delay in filling other customers orders, your order will be placed at the back of the line and will generally not be filled until the closing of our business day after 11PM PST and in rare cases, not until the next business day. We realize this may seem like you're being punished for placing an order and we risk that you may not return to place future orders, but that's not the intent. We have a moderate to major problem with customers not reading this page all the way through, while ignoring all the warnings of problems if they don't. Time lost in responding to your "Where's my credit" issue ads up and does a disservice to those customers who do read this page through. From our view, delaying the crediting of your account is the best way to ensure that the mistake will not be made twice, while restoring other customers faith in us, by not allowing your failure to read be a burden to them. Your understanding is appreciated.
WANT A VIDEO ON DVD?
To order any item on DVD please use this secure link.
DVDs are $20.99 each which includes worldwide shipping.
Once you've completed your payment. Please use our Direct Messaging system to let us know what title you are ordering so we can
quickly process your order, Which, will generally be shipped out on the following business day via first class mail WITHOUT a tracking number.
Did your DVD never arrive or arrive damaged?
Rest assured we will replace any DVD(s) that is lost in the mail. We consider an item to be lost in the mail ONLY after 30 business days have passed after shipping.
We will be happy to replace any DVD(s) that arrived damaged.
Videos that don't play for any reason is likely due to your equipment as we check every DVD to make certain it plays and chapter skips prior to shipping.
Make certain that your DVD player can play the DVD-R format and can play Region 1 DVDs as our DVDs are NOT region free.
